MCB77's Privacy Policy –
Your Data, Our Responsibility

Mcb77 (referred to as "we", "us", or "the Platform") is a trusted online gaming platform in Bangladesh. We firmly believe that protecting our members' personal privacy is not just a legal obligation — it is a core ethical commitment.

This Privacy Policy ("Policy") describes what information mcb77 collects, why it is collected, how it is used, and the steps we take to protect your personal data. This Policy should be read alongside mcb77's Terms & Conditions and Responsible Gaming Policy.

This Privacy Policy applies whenever you register, log in, play games, or use any service on mcb77. By accessing our platform, you acknowledge that you have read and agreed to this policy.

To deliver its services, ensure security, and meet legal obligations, mcb77 may collect the following types of information:

Data is collected in three ways:

• Directly from you: During registration, KYC verification, and support communications.
• Automatically: Through cookies, log files, and tracking technologies.
• Via Third Parties: From payment providers and identity verification services.

Mcb77 uses the information it collects for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Provision: To verify gameplay, deposits, withdrawals, and bonus transactions.
• Customer Support: To provide prompt and effective resolution of your questions and complaints.
• Security & Fraud Prevention: To detect suspicious activity and protect the integrity of the platform.
• Legal Compliance: To meet regulatory requirements and comply with AML (Anti-Money Laundering) rules.
• Service Improvement: To enhance the platform experience by analyzing how it is used.
• Promotions & Offers: To inform you of relevant bonuses and promotions tailored to your preferences (with your consent only).

Mcb77 is committed to minimizing the sharing of your personal information with third parties. Data may only be shared in the specific circumstances outlined below:

• Payment Providers: Minimum information required to process Mobile Banking, Nagad, Rocket, or crypto payments.
• Identity Verification Services: As part of the KYC process, in conjunction with approved verification authorities.
• Regulatory Authority: Upon request from the government or licensing authorities to fulfill legal obligations.
• Technology Service Providers: Hosting, cybersecurity, or analytics providers bound by strict confidentiality agreements.

All third parties listed above are required to comply with mcb77's privacy standards and may only use the data for specified purposes.

The mcb77 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the platform's functionality.

• Essential Cookies: Required to maintain login sessions and platform security. Disabling these will prevent the platform from functioning properly.
• Performance Cookies: Helps improve page loading speed and overall user experience.
• Functionality Cookies: Remembers your language preference and other settings.
• Analytics Cookies: Helps improve services by analyzing usage patterns.

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Mcb77 applies the highest industry security standards to protect your personal information. Our security framework includes:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Firewall & Intrusion Detection: Protection against cyber attacks.
• Regular Security Audits: System review by an independent team of experts.
• Data Backup: Regular backups ensure the safety and integrity of your data.
• Access Controls: Only authorized personnel can access the necessary information.

As an mcb77 member, you have the following rights regarding your personal information:

• Right of Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request that your data be deleted.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Portability: You can request your information in a structured, portable format.
• Marketing Opt-Out: You may opt out of receiving promotional communications.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

Mcb77 retains personal information only for as long as necessary. The following factors are considered when determining retention periods:

• All necessary information is retained for as long as the account remains active.
• Following account closure, certain information is generally retained for a defined period in accordance with legal and regulatory obligations 5 Years may be retained.
• Financial transaction records may be retained for an extended period in accordance with AML regulations.
• Once marketing consent is withdrawn, that data is removed immediately.

Once data is no longer needed, it is securely deleted or anonymized.

Mcb77 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• Age verification is mandatory as part of the KYC process.
• If an underage account is identified, it is immediately closed and all collected data is deleted.
• Parents or guardians can contact our support team to report any suspicious activity.

Mcb77 reserves the right to update this Privacy Policy at any time. We always manage this process transparently:

• For significant changes, a notification will be sent to your registered email address.
• A notice of changes will be posted on the platform's homepage.
• The revised policy will take effect from the date it is published.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of the page will always be kept current.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We are here to help you promptly and effectively.

• Instant support is available via Live Chat 24/7.
• Email inquiries are generally responded to within 24 hours.
• To request data deletion or correction, please contact our support team.

Our email: [email protected]